These Terms and Conditions of the Dutch Thuiswinkel Organisation (Thuiswinkel.org) are drawn up in consultation with the Consumer under the Self (CZ) of the Social and Economic Council and will become effective on June 1, 2014.
Index:
Article 1 – Definition Article
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The contract
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the reflection
Article 8 – Exercise of the right of withdrawal by the consumer and costs
Article 9 – Obligations of the trader in case of withdrawal
Article 10 – Exclusion of withdrawal right
Article 11 – The price
Article 12 – Compliance and Warranty extension
Article 13 – Delivery and execution
Article 14 – Extended duration transactions: duration, termination and renewal
Article 15 – Payment
Article 16 – Complaints
Article 17 – Disputes
Article 18 – Trade Guarantee
Article 19 – Additional or different terms
Article 20 – Amendments to the General Conditions IDIS
Article 1 – Definitions In these conditions apply: Supplementary Agreement means an agreement whereby the consumer products, digital content and / or services acquired in connection with a distance contract and these goods, digital content and / or services are provided by the trader or by a third party on the basis of an agreement between the third party and the trader; Grace period: The period within which the consumer can exercise his right of withdrawal; Consumer: the natural person who is acting for purposes relating to his trade, business, craft or profession; Day: calendar day; Digital content means data which are produced and supplied in digital form; Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content for a certain period; Durable medium: any device – including also e-mail – that the consumer or business that enables information to him personally, store in a way that future consultation or use for a period appropriate to the purpose for which it was intended, and which allows the unchanged reproduction of the information stored; Right of withdrawal: the ability of the consumer to see within the waiting period of the contract; Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and products (access) digital content and / or remote services to the consumer offering; Distance contract: an agreement to be concluded within the framework of an organized system for distance selling of goods, digital content and / or services, up to and including the conclusion of the contract made solely or partly use between the trader and the consumer is one or more means of distance communication; Model withdrawal form: the European model withdrawal form set out in Annex 1 of these conditions. Annex I need not be made available to the consumers in respect of the order has no right of withdrawal; Technology for distance communication: means that can be used to conclude a contract, without the consumer and entrepreneur have to be together in the same room. Article 2
– Identity of the entrepreneur Welight Telephone: 0617777885 (Mon / Fri 9:00 to 17:00) Email: info@argandelight.nl Commercial Register: 64971848 VAT identification number: NL 8559.28.104.B01
Article 3 – Applicability
These general conditions apply to every offer of the entrepreneur and any agreement reached at a distance between businesses and consumers.
Before the contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, the trader will before the contract is concluded, indicate how to see the general conditions for the entrepreneur and that they be sent free of charge as soon as possible, at the request of the consumer.
If the contract is concluded electronically away, notwithstanding the preceding paragraph and before the contract is concluded, the text of these general conditions are made electronically available to the consumer in such a way that the consumer in a simple way can be stored on a durable medium. If this is not reasonably possible, before the contract is concluded, indicated where the general conditions can be inspected electronically and that at the request of the consumer electronically or otherwise will be sent free of charge.
In the event that besides these general conditions also specific product or service conditions apply, the second and third paragraph shall apply and the consumer in case of conflicting terms always rely on the applicable provision that is most favorable to him .
Article 4 – The offer If an offer has a limited duration or subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the offered products, digital content and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the contractor uses these images are a truthful representation of the products, services and / or digital content. Obvious mistakes or errors in the offer binding on the entrepreneur. Each offer contains such information that is clear to the consumer what rights and obligations are involved in accepting the offer. Article 5 – The contract The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions. If the consumer has accepted the offer electronically, the trader will immediately acknowledge electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed by the operator, the consumer may rescind the contract. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions. The entrepreneur can within the law – inform the consumer’s ability to meet its payment obligations, and of all those facts and factors that are important to a sound conclusion of the distance contract. If the operator under this investigation was justified not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
- The entrepreneur will look upon delivery of the product, service or digital content to the consumer the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium, send:
the address of the establishment of the business where consumers can lodge complaints;
the conditions under which and the manner in which the right of withdrawal consumer can be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
information on guarantees and after sales service;
the price including all taxes of the product, service or digital content; where applicable, the delivery costs; and the method of payment, delivery or performance of the contract;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
If the consumer has a right of withdrawal and the model withdrawal form.
In the event of an extended transaction is the provision in the previous paragraph applies only to the first delivery.
Article 6 – Right of withdrawalFor products:
The consumer may rescind an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving any reason. The operator may ask the consumer about the reason for withdrawal, but does not commit to stating his reason (s).
In paragraph 1 period begins on the day after the consumer, or a pre-designated by the consumer third party other than the carrier has received the product, or:
if the consumer ordered several products in the same order: the day on which the consumer or a third party designated by him, has received the final product. The operator may, provided that he has informed the consumer here prior to the ordering process in a clear manner, refusing an order for multiple products with different delivery time.
if the supply of a product consisting of multiple lots or pieces, the day on which the consumer or a third party designated by the final shipment or the last item has been received;
the contract is for regular delivery of goods during a certain period, the day on which the consumer or a third party designated by him, received the first product.
Article 9 - Obligations of the trader in case of withdrawal
If the entrepreneur notification of withdrawal by the consumer electronically allows, it sends an acknowledgment immediately upon receipt of this notification.
The trader shall reimburse all payments the consumer, including any delivery costs incurred by the operator will be charged for returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product itself, he may wait to return until he has received the product or the consumer demonstrates that he has returned the product, whichever is the earlier.
The entrepreneur uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The repayment is free of charge for consumers.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the trader does not have to reimburse the additional costs of the more expensive method.
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Article 10 - Exclusion of withdrawal right The entrepreneur can exclude the following goods and services from the right of withdrawal, but only if the entrepreneur clearly in the offer, at least in time for the conclusion of the agreement, stated: Goods or services whose price is dependent on fluctuations in the financial market outside the trader's control, which may occur within the withdrawal period Contracts concluded at a public auction. Under a public auction means a method of sale where goods, digital content and / or services offered by the trader to the consumer who attends or is given the opportunity to be personally present at the auction, conducted by an auctioneer and where the successful bidder is bound to purchase the goods, digital content and / or services; Service contracts, after full implementation of the service, but only if: the performance has begun with the explicit prior consent of the consumer; and the consumer has stated that he will lose his right of withdrawal once the operator has completed the agreement; Service contracts for provision of accommodation, as in the agreement a specific date or period of performance features and other than for residential purpose, transport of goods, car rental services and catering; Agreements related to leisure activities, a specific date or period of execution provided for in the agreement; According to specifications for products manufactured by the consumer, not prefabricated and manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person; Products that spoil quickly or have a limited shelf life; Sealed products that are not suitable for reasons of protection of health or hygiene to be returned and which were unsealed after delivery
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- Products that are inseparably mixed after delivery by their nature with other products; Alcoholic beverages, the price is agreed upon conclusion of the contract, the delivery of which can only take place after 30 days and the actual value is dependent on fluctuations in the market on which the entrepreneur has no influence; sealed aud
- authorized to terminate the contract with effect from the date the increase takes effect. The prices include VAT mentioned in the supply of products or services. Article 12 – Compliance Agreement and extended warranty The operator guarantees that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also ensure that the product is suitable for other than normal use. By the trader, its supplier, manufacturer or importer provided additional guarantee restricted never legal rights and claims that consumers can do under the contract against the trader valid where the trader has failed to fulfill its part of the agreement. Among additional guarantee means any undertaking by the trader, its supplier, importer or producer certifying that certain rights or claims to the consumer grants beyond which it is required by law in case he failed to fulfill his part of the agreement .
Article 13 - Delivery and execution The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the trader. Subject to what is stated in Article 4 of these terms and conditions, the company will accepted orders expeditiously but not later than 30 days, unless a different delivery period has been agreed. If delivery is delayed or if an order is not or only partially carried out, the consumer receives them no later than 30 days after placing the order. The consumer in this case the right to terminate the contract without penalty and be entitled to any compensation. After dissolution in accordance with the preceding paragraph, the operator the amount paid by the consumer to repay immediately. The risk of damage and / or loss of products rests upon the trader up to the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless expressly agreed otherwise. Article 14 - Extended duration transactions: duration, termination and renewal
termination:
video, video recordings or computer software which were unsealed after delivery;
Newspapers, periodicals or magazines, except for subscriptions to this;
The supply of digital content other than on a tangible medium, but only if:
the performance has begun with the explicit prior consent of the consumer; and
the consumer has stated that he thus loses his right of withdrawal.
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Article 11 – The price During the period mentioned in the offer prices of the products and / or services have not increased, except for price changes due to changes in VAT rates. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no control, at variable prices. These fluctuations and the fact that any price targets, are at the offer. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations. Price increases from 3 months after the conclusion of the contract are only allowed if the trader has agreed and: A. They are the result of legislation or regulations; whether b. the consumer is
The consumer may contract for an indefinite period, which extends to the regular delivery of products (including electricity) or services, at any time denounce the applicable termination rules and a notice of up to one month.
The consumer may contract concluded for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time at the end of the terminate fixed-term compliance with the applicable termination rules and a notice of more than one month.
Consumers can the agreements referred to in the preceding paragraphs:
– Withdraw and not be limited to termination at a particular time or in a given period;
– Terminate them in the same way as they are concluded;
– Cancel at the same notice as the company has negotiated for itself.
extension: A contract for a definite period and that extends to the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed duration. Notwithstanding the preceding paragraph, a contract concluded for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines be tacitly renewed for a limited period of up to three months, as consumers against this extended agreement the end of the extension may terminate with a notice period of up to one month. A contract for a definite period and that extends to the regular delivery of products or services may be tacitly renewed for an indefinite period if the consumer may at any time terminate with a notice period of up to one month. The notice period shall not exceed three months in case the agreement extends to the regular, but less than once a month, delivering daily, weeklies and magazines. A contract with a limited duration of regular delivery of dailies, weeklies and magazines (trial or introductory subscription) will not continue in silence and ends automatically after the trial or introductory.
duration:
If a contract has a duration of more than one year, after a year, the consumer should the agreement at any time terminate with a notice period not exceeding one month, unless the reasonableness and fairness oppose termination before the end of the agreed term.
Article 15 – Payment
To the extent not otherwise provided in the agreement or additional terms, the amounts owed by the consumer to be paid within 14 days after the start of the cooling period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In case of an agreement to provide a service, this period starts on the day after the consumer has received the confirmation of the agreement.
The full amount of the purchase including shipping costs must be paid in advance.
The consumer is obliged to report immediately to the trader any inaccuracies in data supplied or specified payment.
If the consumer is unable to meet its payment (s) above, is that, after he was delivered by the business on the late payment and the trader, the consumer is given a period of 14 days in which to comply with its payment obligations, after non-payment within this 14-day period, the outstanding amount of the legal interest and the operator is entitled to charge the extrajudicial collection costs incurred by him charged. These collection costs exceed 15% of outstanding amounts to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40, =. The entrepreneur can benefit consumers differ from these amounts and percentages.
Article 16 – Complaints
The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
Complaints about the implementation of the agreement should take place promptly after the consumer has found the defects are defined clearly and completely submitted to the operator.
When entrepreneur complaints within a period of 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, is answered by the operator within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.
A complaint about a product, service or the trader’s service can also be submitted via a complaints form on the consumer page of the website Thuiswinkel.orgwww.thuiswinkel.org. The complaint is then both to the entrepreneur and Thuiswinkel.org.
The consumer the trader at least four weeks should allow time to resolve the complaint by mutual agreement. After this period, a dispute that is subject to dispute.
Article 17 – Disputes
On agreements between the entrepreneur and the consumer of these terms refer only to Dutch law.
Disputes between consumers and entrepreneurs on the creation or implementation of agreements on by providing this entrepreneur delivered or delivered products and services may be submitted in compliance with the provisions below, as well as the entrepreneur by the consumer to the Dispute Thuiswinkel , PO Box 90600, 2509 LP The Hague (www.sgc.nl).
A dispute will only be dealt with by the Disputes Committee if the Consumer submitted his complaint within a reasonable time to the entrepreneur.
Within three months after the dispute arose, the dispute in writing to be made to the Disputes Committee.
If the consumer wants to submit a dispute to the Disputes Committee, the trader is bound by this choice. Preferably, this first report by the consumer to the trader.
If the trader wants to submit a dispute to the Disputes Committee, the consumer within five weeks after a written request made by the entrepreneur will have to express in writing if he so desires or wishes to submit the dispute by the competent court. The entrepreneur learns the consumer choice within the period of five weeks, then the entrepreneur is entitled to submit the dispute to the competent court.
The Arbitration Committee’s decision under the conditions as set out in the regulations of the Disputes Committee (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee take the form of binding advice.
The Disputes Committee will not deal or will terminate the dispute, if it is granted to the entrepreneur moratorium, goes bankrupt or its business has actually ended, before a dispute dealt with by the committee at the session and a final judgment was rendered.
If in addition to the Dispute Thuiswinkel another recognized or the Foundation for Consumer Affairs (SGC) or the Financial Services Complaints Institute (Kifid) disputes committee has jurisdiction over disputes relating mainly to the method of sale or remote services the Dispute Thuiswinkel preferably jurisdiction . For all other disputes or other approved by the SGC Kifid member arbitration committee.
Article 18 – Trade Guarantee
Thuiswinkel.org guarantees the fulfillment of the binding recommendations of the Dispute Thuiswinkel by its members unless the member decides to submit the binding opinion within two months of its transmission for review to the court. This guarantee revives if the binding opinion after review has been preserved by the court and the verdict from which it appears, has the force of res judicata. Up to an amount of € 10,000, – a binding opinion, this amount is paid by Thuiswinkel.org to consumers. For amounts greater than € 10,000, – a binding opinion, is € 10,000, – paid. For more Thuiswinkel.org has an obligation to ensure that members comply with the binding advice.
For purposes of this guarantee requires the consumer to submit a written appeal to Thuiswinkel.org and that his claim on the company over to Thuiswinkel.org. If the claim on the entrepreneur exceeds € 10,000, – the consumer is offered the claim provided that in excess of € 10,000, – will contribute to Thuiswinkel.org, after this organization pay its own name and cost it will ask in court to satisfy the consumer.
Article 19 – Additional or different terms
Additional or of these terms and conditions, may not be to the detriment of consumers and should be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.
Article 20 – Amendments to the General Conditions IDIS
Thuiswinkel.org will not change these terms and conditions in consultation with the Consumers’ Association.
Changes in these conditions are effective only after they are published in the appropriate way, on the understanding that will prevail most favorable to the consumer where amendments apply during the term of an offer.